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Meet Our Founder :  

With over 12 years of client and service management experience in private aviation,  Ms Pan has had the privilege and prestige of serving many prominent figures from HNWI to head of state. 


Born in Hong Kong with experience working in the USA, Beijing and the Middle East. Ms Pan is a highly sought-after hospitality guru, sommelier, qualified etiquette trainer and celebrated author. Her book “Achieving New Heights” providing vast information about client service and butler skills onboard private jets, with fundamental service knowledge and vivid anecdotes. 


Oriental Signature is a globally recognized service consultancy company. Delivering bespoke Consultancy, Training and Recruitment Services to private industries including business jets, super yachts and luxury households. They hold an impressive client list including top few largest private jet management companies in Asia and exclusive head of state service operations in Middle East.    


Jessie Pan 

Founder of Oriental Signature

Gillian Anderson

Service and Training Consultant ( Full Time ) 

Gillian is a Learning & Development Specialist, brings with her not only expansive knowledge in both commercial and VIP corporate aviation, but is an experienced academic, teaching at University level. With a degree in law and background in corporate management Gillian has helped develop two start up companies; one as Purser and

Business Development Manager in VIP corporate aviation and the other being the Learning & Development Training Manager for a prestigious Swiss Hospitality school based in Dubai, UAE.

Travel, Hospitality and Learning are her passions, training students and employees in VIP service and most recently in Critical

Thinking. Always looking to develop herself as well as others, she is a

member of the CIPD where she is obtaining her Level 5, a bachelor level equivalent HR qualification specialising in Learning and Development. 


Nicolas Vergnaud

Service and Training Consultant ( Full Time ) 

Nicolas has a Master’s in hospitality specialized in Business Tourism, Communication and Event from the University of in Angers in France. He worked for various hotels in Food & Beverage Management in France, Belgium, United Kingdom and United Arab Emirates. 14 Years ago, Nicolas transferred his passion for

the hospitality in the aviation industry and worked for four majors Carriers in United Arab Emirates, United Kingdom and Switzerland as the cabin lead as well as cabin crew recruiter. 


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