With over 15 years of experience serving HNWI, Jessie Pan brings deep expertise in service management, guest experience design, and hospitality service training. 

Her career spans the finest names in hospitality, including Metrojet, the sister company of The Peninsula Hotel, and K11 Musea, home to Victoria Dockside and the headquarters of Rosewood Hotel. These environments refined her understanding of lifestyle expectations at the top tier of service. 

​

Education Background: A Hospitality Management graduate from the University of Birmingham, Jessie further perfected her craft at Institut Villa Pierrefeu, Switzerland’s renowned finishing school. Combining her academic grounding with years of practical excellence, she now leads service transformation and training projects across luxury establishments and corporate aviation. Jessie is also a certified WSET Level 3 holder and Tea Sommelier, reflecting her commitment to the art and culture of refined service.

​

“Exceptional service isn’t imagined — it’s understood, refined, and delivered.”